Support that doesn’t leave you on your own
Need help with a solution we have rolled out? Our team is here for you.
We look after the systems we have rolled out, from warehouse and POS solutions through asset tracking and stocktaking to cyber security. We handle operational questions, updates and custom development.
This includes managing infrastructure, networks and end devices, with the aim of preventing outages and keeping services available.
Remote support via TeamViewerProduct sheets and catalogues to downloadFrequently asked questions about support
All questions and answersOf course. Support and documentation are in Czech, and you have one place to turn to, whatever you need.
Standard support runs during business hours. For critical operations we offer an extended SLA with a guaranteed response time and priority handling.
Through the form on the Support page, by phone or by e-mail. The numbers and addresses of the individual departments are in our contacts. The more specific the description you send, the faster the request reaches the right person.
With operational questions about the systems we have rolled out, with updates and with custom development. It includes ICT services: management of infrastructure, networks and end devices.
For infrastructure, networks and end devices, usually yes. For applications, it depends on what the system involves. Get in touch, we will go through it with you and tell you straight away what makes sense.