Remote support
Some things are resolved faster when we look at them directly on your side. That is what TeamViewer is for.
TeamViewer is a remote access tool. When you give us your explicit consent, a technician from our support team uses it to connect to your computer and resolves the request directly on your device, instead of guiding you over the phone or having to travel to you.
Download TeamViewer
You download it directly from the manufacturer's website. Once you have started the program, get in touch and tell us the ID and password you see on the screen.
- What it costs
Nothing. The tool is free: you download it, the technician resolves the request, and you can then delete the program.
- Who lets the connection in
You do. Without the ID and password that you read out to us yourself, nobody can connect to your device, and you can end the connection at any time.
- When you will need it
You do not need to install anything in advance. The support technician will ask you to download it only once remote access is actually needed.
How remote support works
You report the request
You call or write and describe what is happening. The technician assesses whether it can be resolved remotely.
You download TeamViewer
The technician asks you to download it and tells you which program to run. It does not need to be installed.
You read out the ID and password
Once the program is running, you will see a numeric ID and a one-time password. Only with these do you give the technician access to your device.
You watch the technician at work
You see on the screen what they are doing the whole time. The connection ends when you close the program, whenever you decide to.
Not reported your request yet?
Remote access is only the second step. Write to us about what is happening and we will get back to you.