mWork365
mWork365
Manage service and installation jobs from scheduling to the signed report. mWork365 brings dispatch, technicians and customers into one app.
mWork365 at a glance
Product sheet- What it is for
Service and installation job management · Field service management
- Who it is for
Service and installation companies that schedule the work of field technicians, from heat pumps, air conditioning and photovoltaics to compressors and catering equipment, through to medical or lifting equipment.
- Where it runs
In the cloud, in a web browser and in a mobile app
- How it is paid for
Subscription for use. The Standard plan costs CZK 690 per user per month with annual payment, or CZK 780 with monthly billing, both excluding VAT. The number of customers, jobs and devices is unlimited, and one hundred text messages a month are included for each account, not each user. For larger operations there is the Enterprise plan with a data warehouse, a customer portal, a test environment and priority technical support.
Dispatch sees every call-out on one board
The planning board brings jobs, technicians and call-outs together in one overview and can also show the work on a map. For customers and their devices it also keeps the history of installations, servicing, repairs and inspections, so the dispatcher has the information needed for scheduling at hand.
mWork365 also tracks the dates of regular servicing, checks and inspections and flags upcoming tasks. You can therefore schedule the next service job before the customer gets in touch.
The technician brings back no paper
In the mobile app, technicians have their jobs, customer information, the device and its service history. Right on site they fill in a digital form or report, add photos and have the customer sign the document on the screen.
They record work, materials used and mileage directly against the job. The basis for invoicing is therefore ready before the technician is back in the office, and the finished report can be emailed to the customer automatically. The app itself does not issue invoices; it passes the data on to the accounting system it is connected to.
Customers know where they stand
Customers can submit a service request through a web form directly into mWork365. Email and text message notifications can automatically inform them when an appointment is confirmed, remind them of a visit or tell them a job is complete, so dispatch spends less time confirming and reminding by hand.
For companies that want to offer customers self-service, there is a customer portal. There customers can follow their requests and jobs and their service history, or download stored reports.
It connects to what the company already works with
mWork365 can be connected to ERP and financial systems, CRM, invoicing tools and other company applications. Completed ERP integrations include, for example, Helios Inuvio, Money S5, ABRA Flexi, Premier ERP and Vision ERP; CRM integrations include Raynet, eWay-CRM, HubSpot and Pipedrive; and invoicing tools include iDoklad, Fakturoid and Caflou. Calendars and email are handled by Microsoft 365 and Google Workspace.
Further automation can be built with Make.com or the open REST API. mWork365 can thus pick up a deal from the CRM, pass data to accounting or create jobs automatically, without needless manual retyping.
Over two hundred companies already manage service and installation digitally
How we get it running for you
Four steps from introduction to go-live
Introduction
We show you mWork365 on the processes relevant to your trade, answer your questions and prepare a quote based on the number of users and the scope you need.
Needs assessment
We go through how you schedule jobs, how your technicians work, the forms you use, your service intervals and the systems mWork365 is to connect to.
Implementation and testing
We configure the app according to the agreed processes, prepare the forms and integrations you need, and verify everything before live operation starts.
Training and go-live
We train dispatchers and field technicians and put the system into everyday operation. A standard rollout usually takes one to two weeks, including training.
What you get
Service jobs a covering colleague can pick up too
Over 200 companies using it, ready-made setups for more than 25 trades, and reports instead of guesswork.
Over 200 companies using it
More than 200 companies use mWork365 today, and over 300,000 digital reports and documents pass through the system every year.
Cover without hunting for information
Jobs, customers, devices and service history stay in the system. When a particular colleague is away, someone else can carry on from the information already stored with the job.
Setups for more than 25 trades
Ready-made trade setups cover, for example, heat pumps, boilers, air conditioning, photovoltaics, swimming pools, gates, compressors, medical equipment or lifting equipment. Forms and service processes can be adapted to a specific trade and company.
Reports instead of guesswork
Basic reporting gives an overview of jobs and technician performance, and the data can be exported to Excel. Dashboards on technician utilisation, job duration or job margin are added by Power BI as a paid extension.
Integrace
Integration with your systems
Helios Inuvio
Completed ERP integration.
Money S5
Completed ERP integration.
ABRA Flexi
Completed ERP integration.
Premier ERP
Completed ERP integration.
Raynet
Connection to the CRM you already use.
HubSpot
Connection to the CRM you already use.
iDoklad
Completed invoicing integration.
Fakturoid
Completed invoicing integration.
Caflou
Completed invoicing integration.
Microsoft 365
Calendars and email.
Google Workspace
Calendars and email.
Make.com
Further automation between applications.
REST API
Open interface for your own automation.
Frequently asked questions
All questions and answersIn the mobile app, technicians have their jobs, customer information and device history. On site they can record time, materials and mileage, add photos, fill in a digital service or installation report and have the customer sign the document directly on the screen.
Yes. mWork365 can automatically send customers email or text message notifications, for example when an appointment is confirmed, before a scheduled visit or after a job is completed. The finished digital report can then be emailed to the customer.
Each account has one hundred text messages a month free of charge as part of the standard subscription. Further messages are charged by the number of SMS segments, currently CZK 0.90 excluding VAT per segment, i.e. per 160 characters without diacritics or 70 with them. Email and push notifications are unlimited.
A standard rollout takes about one to two weeks, including configuration and training. Thanks to ready-made trade templates, there is no need to start every project from scratch. The actual scope depends mainly on custom forms, data migration and the integrations required.
Interested in mWork365?
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