HPmarket
HP Care Pack
Extend the warranty on your HP equipment. HP Care Pack adds longer cover and, depending on the option, pick-up, on-site repair or replacement.
HP Care Pack at a glance
Product sheet- Category
Hardware
- Who it is for
Companies that cannot leave someone waiting a week for a laptop or printer repair and want a service level and response time agreed in advance.
- How it is paid for
Based on configuration. Prices are shown for every pack in the online shop and depend on the device, the length of cover and the type of service. Pick-up and return costs considerably less than next-business-day on-site repair.
Service levels differ in who travels to whom, and how fast
The cheapest level is repair with pick-up and return: HP collects the faulty device directly from the customer, repairs it and returns it. Nobody has to pack anything or take it to a service centre themselves.
Higher levels send a technician to the device, either within three business days or the next business day. For printers there is also next-business-day exchange, where a replacement device arrives instead of waiting for a part.
Over a hundred packs depending on what you protect
There are dedicated options for monitors, laptops, computers, accessories, printers and scanners, with cover for two to five years. So a pack is not chosen in general, but for a specific type of equipment.
Care Pack adds longer cover to the manufacturer's warranty and, above all, a response time agreed in advance. The difference from a standard warranty is not whether the repair is done, but when, and who has to go where for it.
What you get
Service and response time agreed before anything breaks
With selected options a technician comes to the device, cover lasts up to five years and printers can be replaced instead of repaired.
Service level and response time agreed in advance
The pack determines what service you get and how soon a technician responds to a fault. The deadline is not something to negotiate only once the device has stopped working.
The technician comes to the device
With on-site repair options nothing is packed or shipped. The computer stays on the desk where it is used.
Cover for up to five years
Longer cover keeps the equipment under service even after the manufacturer's warranty ends, so device replacement can be planned ahead.
For printers, exchange instead of repair
Next-business-day exchange means that instead of waiting for a part, a replacement device arrives straight away.
Frequently asked questions
All questions and answersWith pick-up and return, HP collects the faulty device from your premises, repairs it and returns it. With on-site repair a technician comes to the device, depending on the pack either the next business day or within three business days.
Packs are offered for two to five years and are chosen by device category. There are dedicated options for monitors, laptops, computers, accessories, printers and scanners.
It depends on the device, the length of cover and above all the type of service. A three-year pack with pick-up and return costs a few hundred crowns, a three-year next-business-day on-site repair more than a thousand crowns.
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